Guides · Hospitality and apps

Smart ordering: order at the table.

Your guests order from their phone right at the table, and the order lands in the right place immediately. Here is how it works.

By Patryk Awierianow ·

QR codeInterface
In short

With smart ordering, guests order via QR code right at the table. The order lands instantly in the kitchen, at the bar and with the waiter. That means fewer trips, fewer mistakes and more revenue per table. On request, guests can also pay on their phone.

Where service loses revenue

  • Waiting for the waiter. In high season guests wait too long and order less again.
  • Mistakes in orders. Misunderstandings, especially with foreign languages, cost time and nerves.
  • Too little staff. Good staff is scarce. Every unnecessary trip is missing somewhere else.

The path of an order

Example (illustration): every order automatically goes to the right place.

The guest scans the code, chooses in their own language from the menu with photos and sends the order. Food goes to the kitchen, drinks to the bar, and the waiter gets a notice. One more drink? Two clicks, without waiting for the waiter.

What smart ordering changes

The six advantages of smart ordering.

Ready to go in five steps

The process up to the first guest.

Who is it for?

  • Restaurants: fast service even on full evenings
  • Beach bars: ordering from the sun lounger
  • Hotels: restaurant, pool bar and room service
  • Cafés and bars: drinks without waiting
  • Event venues: many guests, one clear process
  • Food courts: several stands, one order

Smart ordering builds on the digital QR menu. As a ready-made app there is the Digital Waiter, presented in the article Digital Waiter. The service is under Smart ordering, the prices on the prices page.

Terms in this article

Explained simply, without jargon.

QR code
A square pattern you scan with your phone camera that opens a web page directly, for example your menu. More
Interface (API)
A connection through which two programs exchange data, for example your booking and your calendar. More

Frequently asked questions

Do guests need an app?

No. Ordering is done via QR code directly in the browser.

Where does the order go?

Food goes to the kitchen, drinks to the bar, and the waiter gets a notice.

Can you pay on the phone?

On request, yes. Guests can pay directly on their phone.

Contact

Interested? Just write to us.

If you are interested, just write to us: on WhatsApp or by email. We reply quickly and explain everything in plain words.